More On Empathy

Here is a quote from one of the books I recommended to you; it's about self-understanding as well as, empathy;

"In addition to choosing different information, we each have access to different information.  For example, others have access to information about themselves that we don't.  They know the constraints they are under; we don't.  They know their hopes, dreams, and fears; we don't.  We act as if we've got access to all the important information there is to know about them, but we don't.  Their internal experience is far more complex than we imagine."

Difficult Conversations by D. Stone, B. Patton, and S. Heen